We are happy to continue to maintain and replace the LED fittings at the end of the initial agreement term. We agree an ongoing maintenance fee with our clients for a term of their choice. The fee is a fraction of the previous monthly fee and is calculated on a project by project basis.
FAQ Category: Pre
Our clients. We transfer full title of the LED lighting to our clients at the end of the five years. There are no buy-out clauses or hidden charges – the ownership title simply transfers from LUMENSTREAM to our client.
You call LUMENSTREAM and we will come and replace the LED light. Under our no quibble warranty we replace the faulty equipment with no questions asked and no arguments about the cause of the failure. If we fail to replace the fitting within 30 days, our client can pause payment.
We use and recommend a number of highly skilled contractors. These are our preferred partners but we are happy to discuss using an electrician of your choice if they are fully insured and certified.
From signing up to our LED lighting as a service product to the start of the LED installation will take typically 8 weeks. When the client signs our Agreement, we then order the product required for that particular site. During the 8-week period we install samples to ensure our clients are happy with the fittings …