FAQ Category: Pre

Can you maintain the LED lighting after the end of the service period?

We are happy to continue to maintain and replace the LED fittings at the end of the initial agreement term. We agree an ongoing maintenance fee with our clients for a term of their choice. The fee is a fraction of the previous monthly fee and is calculated on a project by project basis.

If an LED light fitting fails what do I do?

You call LUMENSTREAM and we will come and replace the LED light. Under our no quibble warranty we replace the faulty equipment with no questions asked and no arguments about the cause of the failure. If we fail to replace the fitting within 30 days, our client can pause payment.

Can my own electrician carry out the installation?

We use and recommend a number of highly skilled contractors. These are our preferred partners but we are happy to discuss using an electrician of your choice if they are fully insured and certified.

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